đź“– Browse Documentation

Discuss Jira Issues

đź“‹ Before You Start:

  • Your Jira project is already connected to Discord
  • You're part of the Discord server linked to Jira

Ever wanted to quickly chat with your team about a Jira issue without switching apps? Great news—now you can discuss Jira issues directly in Discord!

đź’¬ Step 1: Enable Issue Discussions

  1. Navigate to your Jira project.
  2. Click on Project settings → Apps → Discord.
  3. Under Issue Discussions, flip the toggle to enable discussions.
Enable Issue Discussions in Jira project settings
Enable Issue Discussions in Jira project settings

đź”— Step 2: Start a Discussion from Jira

To start chatting about an issue:

  1. Open a Jira issue.
  2. Scroll down and click the Discuss in Discord button.
Click 'Discuss in Discord' from a Jira issue
Click 'Discuss in Discord' from a Jira issue
  1. A popup will appear:
    • Choose your Discord server and channel.
    • Enter a thread name (or stick with the default).
    • Click Create Thread.
Choose server, channel, and thread name
Choose server, channel, and thread name

🎯 Step 3: Jump into the Discussion

Once created, the discussion thread appears directly in Jira:

  • Click Open in Discord to jump straight into your Discord conversation.
Thread created—jump directly into Discord
Thread created—jump directly into Discord

📢 Step 4: Chat Away in Discord

Now you're in Discord:

  • View issue details instantly.
  • Mention teammates, discuss solutions, and exchange ideas.
  • Any messages sent here automatically sync back to Jira, keeping everyone aligned.
Chatting about Jira issues right within Discord
Chatting about Jira issues right within Discord

🔄 Keep Discussions Updated

Want to add another topic or discuss another issue?

  • Click New Thread in Jira, repeat the steps above, and easily maintain multiple discussions organized by issues.
Easily create multiple discussion threads
Easily create multiple discussion threads

🧵 Auto-threads from notifications

Prefer threads to open automatically when an issue is first posted to Discord? You can enable per‑issue threads directly in a notification rule.

Enable auto-threads

  1. Open your notification rule.
  2. Go to Where to Send → Advanced Delivery Options.
  3. Turn on Send notifications to Discord threads.

How it works:

  • The first message about an issue opens a thread named after the issue (e.g., ABC-123).
  • Later updates for that issue are posted inside the same thread, keeping the main channel tidy.

đź’ˇ Quick tip: In Jira Service Management projects, you can also display the thread link using the Ticket Thread field in notification content.

Manual vs Auto threads (quick compare)

Aspect Manual (from Jira) Auto (from notifications)
Who triggers A user clicks Discuss in Discord The bot creates a thread on the first notification
Where it appears Channel and thread you choose in the dialog Channel set in the notification rule
Best for Ad‑hoc conversations on specific issues Continuous updates grouped by issue, low channel noise

🛠️ Quick Tips

  • Clear naming helps your team quickly spot relevant discussions.
  • Use mentions in Discord to loop in the right people swiftly.

🧑‍🚒 Troubleshooting

Issues with threads or messages?

  • Verify Jiri bot permissions in Discord.
  • Ensure Issue Discussions are enabled in Jira settings.

Still stuck? Visit our Discord for Jira Community—we’re here to help!

Happy discussing! đź’¬