📖 Browse Documentation

Manage Tickets as Reporter

You've submitted a ticket - awesome! Here's a quick guide on how to easily track and interact with your support tickets right from Discord.

📩 After Creating Your Ticket

Once you've submitted your ticket, here's what to expect:

  • You'll immediately get a confirmation message in Discord with your ticket ID (like SUPPORT-123).
  • Discord automatically creates or reuses a discussion for your ticket conversation.

Keep an eye on your ticket discussion - support will use it to chat with you and ask any follow-up questions.

Ticket thread, and conversation with support team
Ticket thread, and conversation with support team

💬 Communicating in Ticket Threads

Your ticket discussion is where support chats with you:

  • Private thread destinations are only visible to you, the support team, and the bot.
  • Forum destinations are visible to members who can access that forum.
  • You can easily reply, ask additional questions, or provide more details directly in the discussion.

🔄 Getting Updates

Stay informed automatically:

  • You'll receive automatic updates directly in Discord whenever the support team comments or changes your ticket status. Everything you need is in your Discord ticket discussion.

📎 Adding Screenshots and Files

Need to share a screenshot or a log file?

  • Simply upload your files directly into the Discord discussion by using Plus button or by drag & drop.
  • Our helpful bot ensures your attachments reach the support team, making it easier for them to assist you.
Upload files
Upload files

✅ Resolving Tickets

When your issue is resolved:

  • Support will update your ticket status to "Resolved," and you'll see a friendly notification in your Discord ticket discussion.
  • Threads may close automatically afterward to keep things tidy - no worries, that's normal!

If you have more questions, you can always reopen a discussion or create a new ticket.

🔍 Finding Past Tickets

Need to revisit an old ticket?

  • Click the "Threads" button at the top of the support channel.
  • Older or resolved ticket threads will be labeled clearly with your ticket IDs (e.g., SUPPORT-123).

🚨 Quick Troubleshooting

  • Can't see ticket buttons or commands? Check with your server admins - they might need to enable these features.
  • Having other issues? Reach out directly to your server admins or moderators - they're here to help!

Happy ticketing! 🎟️