Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions about Discord for Jira.

Installation & Setup

How do I install Discord for Jira?

Visit the Atlassian Marketplace, click "Try it free", select your Jira instance, and follow the installation prompts. See our Getting Started guide for detailed steps.

What permissions do I need to install the app?

You need "Administer Jira" permissions in Jira Cloud. If you're not sure if you have these permissions, check Atlassian's guide on managing global permissions.

How do I add the Jiri bot to my Discord server?

After installing the app in Jira, go to Settings → Apps → Discord for Jira, and click "Add to Discord". This will authorize the Jiri bot for your Discord server. Learn more.

Can I use Discord for Jira with multiple Jira projects?

Yes! You can connect as many Jira projects as you want to different Discord channels. Each project can have its own notification rules and ticket configurations.

Notifications

Why am I not receiving notifications in Discord?

Common causes include:

• Notification rules not configured correctly
• JQL filters excluding the issues
• Bot missing permissions in the Discord channel
• Project not connected to Discord

See our troubleshoot notifications guide for detailed debugging steps.

Can I filter which issues trigger notifications?

Yes! Use JQL (Jira Query Language) filters when creating notification rules. This lets you send notifications only for specific issue types, priorities, assignees, or any other Jira field. Learn more about JQL filters.

Can I receive personal notifications via DM?

Absolutely! Enable personal notifications in your Discord settings within Jira. You'll receive DMs when you're mentioned or when issues you're watching are updated. Set up DM notifications.

Do I get notified about my own actions?

No, Jiri is smart enough not to spam you with notifications about your own issue updates or comments.

Service Desk Tickets

How do I enable ticket creation from Discord?

First, set up Jira Service Management in your project. Then configure ticket settings in Discord for Jira project settings. Follow the setup guide.

Can users create tickets without a Jira account?

Yes! Discord users can create Service Desk tickets without having a Jira account. They'll be added as customers in Jira Service Management automatically.

How do I customize ticket forms?

Configure which request types and fields are available when creating tickets from Discord. You can customize fields for each request type. Learn about ticket configuration.

What's a ticket panel?

A ticket panel is an embedded message in Discord with buttons for creating different types of tickets. It's a user-friendly way to let people submit tickets. Set up ticket panels.

Issues & Commands

How do I create a Jira issue from Discord?

Use the /create slash command in any Discord channel where Jiri bot is present. Follow the prompts to fill in issue details. See the guide.

Can I view issue details in Discord?

Yes! Mention an issue key (like PROJ-123) in Discord, and Jiri will display the issue details. You can also use the /search command. Learn more.

What slash commands are available?

How do I link my Discord account to Jira?

Go to Jira, click your avatar in the top-right corner, select Discord, then click Log in to authorize. Step-by-step guide.

Permissions & Access

Who can use Discord for Jira features?

Project admins can configure permissions to control who can use various features (create issues, view notifications, etc.). You can restrict access to Jira-linked users only or allow all Discord users. Configure permissions.

Why can't I see certain Jira projects in Discord?

You need proper Jira permissions to see projects. Check with your Jira administrator if you're missing access. Fix project permissions.

Can I use Discord for Jira with Jira Server/Data Center?

No, Discord for Jira only supports Jira Cloud. It uses Atlassian Connect, which is Cloud-only.

Billing & Licensing

Is there a free trial?

Yes! Discord for Jira offers a 30-day free trial with full access to all features.

How much does Discord for Jira cost?

Pricing is based on the number of Jira users in your instance. View current pricing on our Atlassian Marketplace listing.

What happens after my trial ends?

After the trial, you'll need to purchase a subscription to continue using the app. Your configurations and data are preserved.

How do I manage my subscription?

Subscriptions are managed through your Atlassian account and the Atlassian Marketplace. See our license troubleshooting guide if you're experiencing issues.

Technical Questions

Where is my data stored?

Discord for Jira is hosted on Microsoft Azure. We only store the minimal data needed to provide the service. See our Privacy Policy for details.

Is Discord for Jira GDPR compliant?

Yes! We're fully GDPR compliant. Review our Data Processing Agreement and Privacy Policy for details.

Does the app work with Discord bots/webhooks I already have?

Yes, Discord for Jira works alongside your existing Discord bots and integrations without conflicts.

Can I use the app in multiple Discord servers?

Yes, you can connect your Jira instance to multiple Discord servers. Each server can have its own configuration.

Still Have Questions?

If you can't find the answer you're looking for:

• Browse our complete guides
• Visit our Help Center
• Contact support via email at contact@firnity.com

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