What's New
Latest features, improvements, and updates to Discord for Jira.
2025
Jira Panels in Discord Notifications
Sep 30- Jira info, note, warning, error, and success panels are now displayed in Discord notifications with proper formatting
Custom Field Support for Notifications
Sep 6- Select custom fields to be displayed on notification cards
- Currently supports single-select fields
Custom Field Support for Issues
Sep 4- Custom fields can now be included when creating issues from Discord
- Currently supports single-select fields (more field types coming soon)
Displaying Discord Messages in Jira: Minor Improvements
Aug 26- Messages that contain attachments but no text are now displayed correctly in Jira issues
- Message timestamps are now friendlier ("16 minutes ago" instead of "Aug 26, 2025")
- Consecutive messages from the same user are grouped when posted less than 7 minutes apart (matches Discord)
AI-Assisted Ticket Creation from Messages
Aug 25- Create Jira tickets directly from Discord messages using AI to extract relevant information
- Right-click any message and select "Create ticket from message" to automatically populate ticket fields
Massive Notifications Redesign
Aug 7- One-click actions: add comments, assign tickets, change status directly from Discord
- Auto-threads by issue: each Jira issue gets its own Discord thread
- 16+ displayable fields (up from 5): assignee, components, fix versions, labels, attachments, and more
- Discord mentions: auto-convert Jira mentions to Discord pings, plus role mentions
- Optional change-type emojis in titles (📝 summary, 🎯 priority, 🔄 status)
- Enhanced formatting: better support for lists, code blocks, images, and media
- Duplicate and enable/disable notification rules
- Global notifications: admin-level rules across all projects
- Show only changed fields option
Ticket Notifications - Quality of Life Improvements
Aug 4- New "Ticket Thread" selectable field for notification cards for quick navigation to the ticket thread
- "Add Comment" button renamed to "Add Internal Comment" for clarity
- Comment messages now include a link to the original Discord message and the reporter's Discord profile
Centralized Server Management & UI Redesign
Jun 26- Manage all Discord servers from one centralized Global Settings location
- No more repetitive Discord bot authorization for each project
- Different Discord servers can now have unique project configurations
- Complete UI overhaul with redesigned Getting Started, Project Settings, and User Settings pages
Customizable /create Command Fields
Jun 26- Control which Jira fields appear when running /create in Discord
- Choose from: Project, Issue Type, Summary, Description, Priority, Assignee, Attachment, Components, Due date, Fix versions, Labels, Parent, Reporter
- Per-field toggles: show as command parameter, show in modal, mark as required
- Settings scoped to each Discord server
- Configure in Global Settings → Issue Creation
Custom Ticket Messages
Apr 25- Customize every notification message sent during a ticket's lifecycle
- Personalize messages for ticket creation, updates, assignments, and closure
- Configure different notifications for ticket threads vs. direct messages
- Use template variables like to dynamically insert ticket info
- Enable/disable specific notification types based on your team's needs
- 11 notification types now available (up from 4): includes DMs to reporters and support team
Discuss Jira Issues Directly from Discord
Apr 16- Create dedicated Discord threads directly from Jira issues
- Keep conversations focused, organized, and synced with Jira
"More Info" Button for Ticket Links
Mar 20- Replaced direct Jira links with a "More Info" button in Discord threads
- Ticket reporters see a link to the Discord thread, support team sees the Jira ticket link
- Ticket status is now displayed for quick progress visibility
Direct Link to Jira Ticket in Discord
Mar 10- After creating a ticket in Discord, a direct link to the Jira issue is now displayed
Populate Custom Fields with Jira Automation
Mar 10- New Discord-related issue properties for capturing Discord user details, channel/thread info
- Enables smoother support workflows and deeper reporting
Automatic Discord Role Assignment
Feb 21- Assign a Discord role to each request type
- Role is automatically added to new ticket threads for instant notifications
February Update
Feb 10- New /search command to quickly find Jira issues from Discord
- Redesigned permissions UI for more intuitive command and notification setup
- Tickets tab now always visible on configuration page
- Clearer messages shown in Jira when connected Discord thread is deleted
- Title and description length validation for ticket panel
- Search results more accurate; shows recent history when no search text provided
- Notifications no longer sent to the author of an update or comment
Ticket Setup & Request Type Enhancements
Jan 9- Two additional standard fields (Priority and Components) now supported
- Issue preview displayed immediately after creation, showing missing priority and assignee details
- New ticket configurations prefilled with all available request types for faster setup
- Layout improvements for project and ticket configuration pages (more visible content, less scrolling)
- Unsupported request type fields now visible and labeled in the configuration modal
- Improved error messages when request type is not found or when unsupported fields are selected
2024 Updates
New Ticket Panel Feature Dec 27
- Introduced a new Ticket Panel that can be configured and posted in Discord channels
- Support for request-type button color and emoji
Ticket Settings QoL Improvements Dec 12
- More descriptive warnings for unsupported field types
- The ticket settings page remains open after saving
Single & Multi-Select Field Support Dec 11
- Case-insensitive partial matching on select field values
- Multi-select fields accept multiple comma-separated entries
Required Fields Validation Dec 4
- Configurations now warn if a required field isn't included in the request type fields
Notifications UI Improvements Nov 27
- Mentions in descriptions now include relevant text for better context
- Comments are wrapped in blockquotes to visually separate them
Notifications UI Improvements Nov 12
- Added square brackets around issue keys for clarity
- Displaying project icon in notifications footer
/feedback Command Removed Nov 10
- Removed /feedback command due to low usage and confusion
Partial Assignee Matching Nov 5
- Typing "john" in the assignee field will automatically match "John Smith" if he's the only John
Improved Mention Notifications Nov 5
- Only newly mentioned users are notified when a comment description changes
Notifications Improvements Nov 4
- Improved formatting of descriptions in notifications and ticket comments
- Increased description limit from 256 to 512 characters
Bug Fixes Nov 3
- Fixed a bug preventing issue creation when an issue type has over 50 fields
- Fixed mentioning issues when the project key contains numbers
Small Improvements Oct 30
- Project name is now case-insensitive in the issue create command
Bug Fixes Oct 29
- Fixed auto-closing of Jira tickets when the Discord thread is closed or locked
Create Issue Command - Manually Typed Values Oct 28
- Support for manually typed project key, name, issue type, and priority (case-insensitive)
- Improved error messages and copy-paste support
Allow Anonymous Users to Create Issues Oct 19
- New option in project settings to allow anonymous users to create issues from Discord
Improved Mentioned Users Display Sep 20
- Mentions are now displayed more clearly in Jira with clickable usernames
Improved Jiri Support Bot Permissions Sep 12
- Added "Attach Files" and "Read Message History" to bot permissions
More Configuration Options for Ticket Management Apr 7
- Configurable actions for Discord threads after Jira ticket resolution
- Automatic closure of Jira tickets when Discord threads are closed
Jira Discord Ticket UI Overhaul Mar 18
- New Discord thread conversation view, replacing traditional comment display
- Fixed all known bugs affecting Jira/Discord message synchronization
Assignee Auto-Addition to Discord Threads Feb 25
- Jira ticket assignees are now automatically added to corresponding Discord threads
Discord Thread Auto-Closure Feb 7
- Upon a ticket's completion in Jira, the corresponding Discord thread is automatically closed
Image Sync from Jira Comments to Discord Jan 21
- Images uploaded in Jira ticket comments are now also displayed in Discord threads
Older Updates (2023 - 2022)
2023
Enhanced Sync of Ticket Comments Sep 17
- Every message written in the ticket thread is now sent to the Jira issue as comments
Improved Notification Display of Comment Text Aug 28
- The text of comments is now displayed in notifications
Warning for Missing Jiri Support Permissions May 17
- Warnings are now generated for missing Jiri Support permissions on Discord servers
Enhanced "Create Issue" Command Options May 7
- New options for setting issue priority and assignee
- Issue preview dialog available before submission
Announcement Channel Notification Configuration Apr 24
- Configuration options for notifications in announcement channels
Issue Detail Display for Mentioned Jira Issues Apr 15
- Details of Jira issues mentioned by their key are now posted by the Jiri bot
Discord Notification Enhancements Apr 2
- Discord notifications can now include additional issue details
- Author's avatar is displayed within notifications
Direct Ticket Creation from Discord Mar 25
- Users can now create tickets directly within Discord
2022
Troubleshooting Bot Permissions Made Easier Dec 10
- Errors are now displayed if the bot lacks "Send messages" permission
Initial Release Nov 13
- Notifications for new or updated Jira issues in Discord channels
- Personal notifications
- Ability to create Jira issues from Discord
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