Configure Bot Permissions

Use this guide when a Discord destination shows Needs access, or to control who can use the app's Jira features.

Choose the right bot

Roles can be renamed. Check the bot's assigned role in Server Settings → Members if you are unsure.

Fix access to a channel or forum

You need permission to edit the Discord channel. If a control is disabled, ask a server administrator.

1. In the server selected in Jira, right-click the destination channel or forum → Edit Channel → Permissions.
2. Open Advanced permissions. Select the correct bot or its role under Roles/Members; add it to the list if missing. Do not change @everyone to give one bot access.
3. Set the permissions listed in Jira to Allow (the green check), then Save Changes in Discord.
4. Return to Jira and select Recheck permissions. This reads Discord access; it does not grant permissions.
5. When the warning clears, save your Jira settings and test a ticket or notification.

Still blocked?

• Check the same bot and destination. Changing Jiri's access does not change Jiri Support's access.
• Check channel overrides. Server-role permissions can still be denied in a channel. A bot-specific deny overrides a role allow.
• Check the category. Changes affect synced channels only. An unsynced channel needs its own changes. Use Sync Now only if you intend to replace its overrides.

Give access only to the destinations you need. Private channels can allow a bot through its roles or member overrides; Administrator is not required.

What the permission names mean

Follow the missing-permission list in Jira for your selected workflow; you do not need every permission below for every destination.

Choose who can use Jira features

In Project Settings → Apps → Discord → General Features → Permissions, select Edit beside a feature.

Connected users have linked their Jira account.

For Jira access errors, see Fix project permissions. Still stuck? Contact support.