📖 Browse Documentation

Create Tickets

Need help from your friendly support team? No worries - now you can raise tickets right from Discord. No Jira hunting required! 🥳

Here's how it works (super easy, promise):

📌 Option 1: Use the Ticket Panel Buttons (Easiest!)

If your server admins set up a ticket panel (fancy word for "buttons you click"), you're in luck! Look for it in your Discord ticket channel or in a dedicated forum post:

Ticket panel buttons 'Report a Bug', 'Suggest Improvement', 'Technical Support'
Ticket panel buttons 'Report a Bug', 'Suggest Improvement', 'Technical Support'

Click the button that best matches your issue - like Report a Bug if you found something fishy 🐟.

Discord will open a quick form:

  • Type in the details requested (summary, description, your cat's name... okay, maybe not the last one).
  • Select fields show dropdowns with the valid options.
  • Hit Submit!

Boom! Your ticket is created, and you get a Discord discussion space to chat directly with support. 🎉

💬 Option 2: Using the /ticket Slash Command (Also easy!)

Prefer typing? We've got slash commands for you:

  1. In the support channel (like #support), type /ticket and hit Enter.
Typing /ticket command with dropdown options visible
Typing /ticket command with dropdown options visible

  1. Choose the request type from the dropdown, like Technical Support or Report a Bug.

  2. Fill out the quick form that pops up (just like above), and hit Submit.

You're done! A ticket is created and a Discord discussion opens.

✅ After Submitting Your Ticket

Here's what happens next:

  • You'll immediately get a confirmation message with a ticket ID, like SUPPORT-123. Fancy, huh?
Discord confirmation message with ticket number and thread link
Discord confirmation message with ticket number and thread link
  • Discord creates a thread or forum post for the discussion, depending on how your admins configured the destination.
  • The thread starts with a ticket details card showing your submitted fields and any uploaded attachments.
Ticket thread, and conversation with support team
Ticket thread, and conversation with support team
  • Keep an eye on the thread for updates or additional questions from support - no need to refresh Jira endlessly.

🔒 Privacy, Please!

Ticket privacy depends on how your admins configured the destination:

  • Private thread destinations are only visible to you, the support team, and the bot.
  • Forum destinations are visible to people who can access that forum.

🙋 Quick Troubleshooting

  • No ticket panel buttons?
    Ask your server admins - maybe they forgot to set it up (it happens!).

  • Ticket type unavailable?
    If you see "This ticket type is no longer available," ask your admin to update the ticket panel or /ticket settings.

  • Slash command not working?
    Double-check you're in the right channel (#support is usually a safe bet).

Still stuck? Swing by our Discord for Jira Community - we love solving puzzles!

Next Steps

Happy ticketing! 🎟️