Receive DM Notifications

Want Jira updates sliding right into your Discord DMs? You got it! 🎯 Personal notifications let you stay on top of mentions, issue updates, and other important events without digging through busy channels.

📬 What exactly are Personal Notifications?

When enabled, you'll receive direct messages from Jiri bot whenever:

• Someone mentions you directly in a Jira issue or comment.
• An issue you're watching gets updated (status changes, comments added - you name it).

🔗 Step 1: Connect Your Discord Account

Make sure your Discord account is connected to Jira first. Not connected yet? No worries - it's quick and easy! Follow the steps in the User Guide Introduction to get connected.

⚙️ Step 2: Set Up Your Personal Notifications

Let's customize your notifications:

1. In Jira, click your avatar and select Discord.
2. You'll see the Configure Personal Notifications section with options to set up personal Discord DMs.

3. Click Configure Rule to create your first notification rule.
4. Fill out the notification rule form:
   • Rule name: Give it a memorable name like "My Jira DMs"
   • Select project: Choose which Jira project you want notifications from (only projects where admins have enabled personal notifications will be available)
   • Notification Preferences: Check the boxes for alerts you want:
     • ✅ You are mentioned in an issue or a comment (when you're @mentioned)
     • ✅ Issue you are watching is updated (updates on issues you're watching, except your own changes)

5. Click Create Rule. Boom - you're done!

🚧 If direct messages become unavailable

If Jiri cannot deliver a recent DM, the Personal Settings page shows a Direct messages unavailable notice instead of failing silently.

Your personal notification rules stay saved. Once the Discord access issue is fixed, Jiri clears the unavailable state after a later successful DM.

Troubleshooting checklist

1. Make sure you still share at least one Discord server with Jiri for that Jira site.
2. In Discord, open User Settings → Content & Social and make sure Direct messages is enabled if you want DMs from shared servers.
3. If you manage DM access per server, open a shared server with Jiri and check that server's Privacy Settings too.
4. If you recently changed privacy settings or rejoined a server, wait for the next normal Jira notification.
5. If DMs are enabled and the notice still stays around, disconnect and reconnect your Discord account from Personal Settings.

The most common reasons are:

• You no longer share a Discord server with Jiri for that Jira site.
• Direct messages are disabled globally in Discord.
• Direct messages are disabled for the shared server with Jiri.

🎉 What Does a Notification Look Like?

Here's a peek at what to expect:

🔕 Need a Break? Easy to Manage!

Too many alerts? No worries:

• Go back to your personal Discord settings in Jira.
• Click Edit or Delete next to your notification configuration to fine-tune or pause notifications entirely.

❓ Got Questions?

Still unsure or want to chat? Swing by the Discord for Jira Community - we love hanging out and helping users just like you!