Work with Issues
Handle Jira work right from Discord. Notification cards can include action buttons so you can assign, comment, or move status without leaving chat.
What actions are available?
| Action | Software | Service Mgmt | Description |
|---|---|---|---|
| 💬 Add comment | ✓ | - | Post a regular Jira comment |
| 🗨️ Reply to customer | - | ✓ | Public reply sent to requester |
| 💬 Add internal comment | - | ✓ | Internal note (not visible to requester) |
| 🙋 Assign to me | ✓ | ✓ | Take ownership of the issue |
| 🔄 Change status | ✓ | ✓ | Transition to an allowed status |
How to enable quick actions
In a notification rule, open the Quick Actions section and pick which buttons to show for issue and comment notifications. See Configure Notifications.
Permissions
- Actions run under the identity of the connected Jira user who clicks the button.
- Users need the usual Jira permissions for the action, for example:
- Assign: Assign Issues
- Comment/Reply: Add Comments (and Service Desk comment permissions)
- Change status: Transition Issues
🔒 Heads up: If a user lacks permissions or a transition isn't valid for the issue, the button will show an error.
Troubleshooting
- Buttons missing? Ensure the rule has Quick Actions enabled.
- Transition not listed? That status transition isn’t available from the current issue state.
- Reply vs Internal comment? Use the Service Management-specific buttons accordingly.