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Create Tickets

Need help from your friendly support team? No worries - now you can raise tickets right from Discord. No Jira hunting required! 🥳

Here's how it works (super easy, promise):

📌 Option 1: Use the Ticket Panel Buttons (Easiest!)

If your server admins set up a ticket panel (fancy word for "buttons you click"), you're in luck! Look for something like this in your Discord channel:

Ticket panel buttons 'Report a Bug', 'Suggest Improvement', 'Technical Support'
Ticket panel buttons 'Report a Bug', 'Suggest Improvement', 'Technical Support'

Click the button that best matches your issue - like Report a Bug if you found something fishy 🐟.

Discord will open a quick form:

  • Type in the details requested (summary, description, your cat's name... okay, maybe not the last one).
  • Hit Submit!

Boom! Your ticket is created, and you get a cozy Discord thread to chat directly with support. 🎉

💬 Option 2: Using the /ticket Slash Command (Also easy!)

Prefer typing? We've got slash commands for you:

  1. In the support channel (like #support), type /ticket and hit Enter.
Typing /ticket command with dropdown options visible
Typing /ticket command with dropdown options visible

  1. Choose the request type from the dropdown, like Technical Support or Report a Bug.

  2. Fill out the quick form that pops up (just like above), and hit Submit.

You're done! A ticket is created and a private Discord thread opens.

✅ After Submitting Your Ticket

Here's what happens next:

  • You'll immediately get a confirmation message with a ticket ID, like SUPPORT-123. Fancy, huh?
Discord confirmation message with ticket number and thread link
Discord confirmation message with ticket number and thread link
  • Discord creates a private thread (just you, the support team, and the helpful bot). Perfect for chatting about your issue.
Ticket thread, and conversation with support team
Ticket thread, and conversation with support team
  • Keep an eye on the thread for updates or additional questions from support - no need to refresh Jira endlessly.

🔒 Privacy, Please!

Your ticket threads are private:

  • Only you, the friendly support folks, and the trusty bot can see what's going on.
  • Rest easy - your ticket details stay safe and private.

🙋 Quick Troubleshooting

  • No ticket panel buttons?
    Ask your server admins - maybe they forgot to set it up (it happens!).

  • Slash command not working?
    Double-check you're in the right channel (#support is usually a safe bet).

Still stuck? Swing by our Discord for Jira Community - we love solving puzzles!

Next Steps

Happy ticketing! 🎟️