Configure First Notifications

Congrats — Discord and Jira are connected! 🎉 Let’s create your first notification rule the easiest way: from the Global Settings page.

Before You Start

Make sure you’ve:

✅ Connected your Discord server and enabled your project
✅ Jira Admin or Project Admin rights
✅ Jiri bot is in your Discord server

Open Global Notifications

Go to Jira Settings → Apps → Discord for Jira → General Settings.
Open the Notifications tab.
Click Configure Notifications.

Add your first rule from the Global Settings › Notifications tab

💡 Quick tip: Creating your first rule globally is faster, and you can still target a single project in the rule.

Add Rule Name

Rule name — something clear like “Bug Alerts”.

Pick a project or apply to all enabled projects; optionally add JQL

Choose What to Monitor

Select project — choose one project or All Enabled Projects.
JQL filter — leave empty for all issues, or add a simple filter (e.g., issuetype = Bug).

Pick Where to Send

Confirm the Discord Server.
Pick the Discord Channel where the bot should post.
Open Advanced Delivery Options (optional) and consider enabling Send notifications to Discord threads to keep channels tidy.

Choose the destination server and channel

Set When to Notify

Start simple. Recommended first setup:

Issue is: Created, Updated
Comment is: Created
Advanced Trigger Options: leave default

Pick issue/comment triggers, tracked fields, and status transitions

Choose Message Content

Add a few useful fields to the message. Suggested starters (Software projects):

✏️ Description
🔄 Status
🎯 Priority
🙋 Assignee
📋 Project
For comment notifications: 💬 Comment Text, 📋 Project

Service Desk projects can also show: 🎫 Request Type, 🧵 Ticket Thread (recommended).

Formatting Options (recommended ON for most teams):

Show images in notifications
Show only changed fields
Mention Discord users when mentioned in Jira
Show change type emojis

📘 Need more fields? The full 16+ field list is documented in Configure Notifications.

Select a few helpful fields for clear, compact messages

Enable Quick Actions (optional)

Pick buttons to show on notifications:

Software: 💬 Add Comment, 🙋 Assign to me, 🔄 Change Status
Service Management: 🗨️ Reply to Customer, 💬 Add Internal Comment, 🙋 Assign to me, 🔄 Change Status

📚 For details and permissions, see Work with Issues.

Save and Test

Click Create Rule.
Create a test issue or add a comment in Jira.
Check your Discord channel — you should see the notification 🎉

Verify your first notification in Discord

Manage Rules

Duplicate existing rules to speed up setup.
Enable/Disable rules without deleting them.

For all options and advanced settings, see Configure Notifications.

Quick Troubleshooting

🤔 No message in Discord? Ensure the bot can post in the selected channel.

🤔 Nothing triggers? Your JQL might be too strict — test it in Jira first.

Need more help? Visit Troubleshooting Notifications or say hi on our Community.

Getting Started

Admin Guide

User Guide

Troubleshooting

Trust Center