Manage Your Tickets (Reporter Guide)

You’ve submitted a ticket - awesome! Here’s a quick guide on how to easily track and interact with your support tickets right from Discord.

📩 After Creating Your Ticket

Once you’ve submitted your ticket, here’s what to expect:

You’ll immediately get a confirmation message in Discord with your ticket ID (like SUPPORT-123).
Discord automatically creates a private thread just for your ticket conversation.

Keep an eye on your ticket thread - support will use this thread to chat with you and ask any follow-up questions.

Your ticket thread is your private chat room:

Only you, the support team, and our helpful bot can see your conversation.
You can easily reply, ask additional questions, or provide more details directly in the thread.

Stay informed effortlessly:

You’ll receive automatic updates directly in Discord whenever the support team comments or changes your ticket status. Everything you need is in your Discord thread.

Need to share a screenshot or a log file?

Simply upload your files directly into the Discord thread by using Plus button or by drag & drop.
Our helpful bot ensures your attachments reach the support team, making it easier for them to assist you.

When your issue is resolved:

Support will update your ticket status to “Resolved,” and you’ll see a friendly notification in your Discord thread.
Threads may close automatically afterward to keep things tidy - no worries, that’s normal!

If you have more questions, you can always reopen a discussion or create a new ticket.

Need to revisit an old ticket?

Click the “Threads” button at the top of the support channel.
Older or resolved ticket threads will be labeled clearly with your ticket IDs (e.g., SUPPORT-123).

Can’t see ticket buttons or commands? Check with your server admins - they might need to enable these features.
Having other issues? Reach out directly to your server admins or moderators - they’re here to help!

Happy ticketing! 🎟️✨