Trying to renew your license or subscribe after your free trial and getting stuck with this frustrating message?
“We ran into a little trouble. Unfortunately, we’re unable to process your request. Please retry again in some time.”
Don’t worry - it’s not just you! Let’s quickly sort this out. 🛠️
🧐 What’s Going On?
This pesky message typically pops up when there’s an issue with your Atlassian licensing or payment information. It’s definitely not an issue with the Discord for Jira application itself, but rather something on Atlassian’s side or your own payment setup.
🚑 How to Fix This (Atlassian to the Rescue!)
Since the issue involves Atlassian’s licensing or your payment details, your best bet is to contact Atlassian’s support directly. Here’s how:
- Head over to Atlassian Purchasing & Licensing Support.
- If you’re not logged in, select “I’m a customer” and log in or choose “Continue without logging in”.
- Under “How can we help you?”, pick “Other”.
-
Clearly explain the problem. For example:
“I’m trying to renew my subscription to ‘Discord for Jira’ after my trial expired, but I’m repeatedly getting an error saying, ‘Unfortunately, we’re unable to process your request.’ The app developer mentioned this might be due to an issue with my payment or licensing configuration on Atlassian’s side.”
- Click Submit or “View Self-Help Resources”, then scroll down and hit “Need more help?” at the bottom.
💡 Quick Tip
You can mention that you’ve already contacted us (Discord for Jira app developer) and explain that the issue is specifically related to Atlassian’s licensing or your payment details. This helps Atlassian quickly pinpoint and resolve your issue!
⏰ What Happens Next?
Atlassian’s support is usually speedy - they’ll help you resolve this, so you can subscribe or renew smoothly. You’ll be back up and running in no time!
❓ Need Extra Help?
Still feeling stuck or have additional questions? Swing by our Discord for Jira Community. We’re always happy to chat (and yes, we’re fun to talk to)! 😊
