Create Tickets from Discord

Written by Lukasz Wiatrak
Mar 28, 2025

Need help from your friendly support team? No worries - now you can raise tickets right from Discord. No Jira hunting required! 🥳

Here’s how it works (super easy, promise):

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📌 Option 1: Use the Ticket Panel Buttons (Easiest!)

If your server admins set up a ticket panel (fancy word for “buttons you click”), you’re in luck! Look for something like this in your Discord channel:

Ticket panel buttons 'Report a Bug', 'Suggest Improvement', 'Technical Support'

Click the button that best matches your issue - like Report a Bug if you found something fishy 🐟.

Discord will open a quick form:

• Type in the details requested (summary, description, your cat’s name… okay, maybe not the last one).
• Hit Submit!

Boom! Your ticket is created, and you get a cozy Discord thread to chat directly with support. 🎉

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💬 Option 2: Using the /ticket Slash Command (Also easy!)

Prefer typing? We’ve got slash commands for you:

1. In the support channel (like #support), type /ticket and hit Enter.

Typing /ticket command with dropdown options visible

1. Choose the request type from the dropdown, like Technical Support or Report a Bug.

2. Fill out the quick form that pops up (just like above), and hit Submit.

You’re done! A ticket appears magically ✨, and a private Discord thread pops open.

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✅ After Submitting Your Ticket

Here’s what happens next:

• You’ll immediately get a confirmation message with a ticket ID, like SUPPORT-123. Fancy, huh?

Discord confirmation message with ticket number and thread link

• Discord creates a private thread (just you, the support team, and the helpful bot). Perfect for chatting about your issue.

Ticket thread, and conversation with support team

• Keep an eye on the thread for updates or additional questions from support - no need to refresh Jira endlessly.

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🔒 Privacy, Please!

Your ticket threads are private:

• Only you, the friendly support folks, and the trusty bot can see what’s going on.
• Rest easy - your ticket details stay safe and private.

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🙋 Quick Troubleshooting

• No ticket panel buttons?
  Ask your server admins - maybe they forgot to set it up (it happens!).

• Slash command not working?
  Double-check you’re in the right channel (#support is usually a safe bet).

Still stuck? Swing by our Discord for Jira Community - we love solving puzzles!

Happy ticketing! 🎟️✨

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Display Jira Issues in Discord

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