Handle Jira work right from Discord. Notification cards can include action buttons so you can assign, comment, or move status without leaving chat.
What actions are available?
Jira Software projects
- 💬 Add comment — post a regular Jira comment
- 🙋 Assign to me — take ownership
- 🔄 Change status — transition to an allowed status
Jira Service Management projects
- 🗨️ Reply to customer — public reply (sent to the requester)
- 💬 Add internal comment — internal note (not visible to requester)
- 🙋 Assign to me — take ownership
- 🔄 Change status — transition to an allowed status
How to enable quick actions
In a notification rule, open the Quick Actions section and pick which buttons to show for issue and comment notifications. See Configure Notifications.
Permissions
- Actions run under the identity of the connected Jira user who clicks the button.
- Users need the usual Jira permissions for the action, for example:
- Assign: Assign Issues
- Comment/Reply: Add Comments (and Service Desk comment permissions)
- Change status: Transition Issues
🔒 Heads up: If a user lacks permissions or a transition isn’t valid for the issue, the button will show an error.
Troubleshooting
- Buttons missing? Ensure the rule has Quick Actions enabled.
- Transition not listed? That status transition isn’t available from the current issue state.
- Reply vs Internal comment? Use the Service Management-specific buttons accordingly.
