Overview
The Ticket Panel feature allows you to configure an interactive panel in Discord that users can click or select to create new Jira tickets.
Step-by-Step Configuration
Go to your project’s configuration and enter:
- Panel Title: A short, descriptive heading.
- Panel Text: Instructions or details about the ticket creation process.
- Panel Mode: Choose between buttons or a dropdown.
(Optional) Set request-type specifics:
- Button Color: Pick a color for the action button.
- Button Emoji: Set an emoji to display on the button.
Generate the panel embed and send it to a Discord channel by clicking “Send Ticket Panel” button.
When users interact with the panel, they can quickly fill in necessary fields to create a new ticket in Jira.
Usage
- Publish the panel in any desired channel.
- Once posted, users simply click the button or select an option in the dropdown (if configured) to raise a ticket.
- The bot will guide them through any remaining inputs.
