Set Up Jira Service Management for Tickets

Written by Lukasz Wiatrak
Mar 28, 2025

Ready to start managing support tickets created from Discord? 🚀 Awesome! You’ll need Jira Service Management (JSM) set up first. Don’t worry - it’s easier than assembling IKEA furniture (promise!). Let’s dive in.

Note: Jira Service Management is a powerful product that might feel overwhelming at first, but it’s actually quite simple to configure.

Before You Start (Quick Check ✅)

You’ll need:

• ✅ An Atlassian account (you probably have one already).
• ✅ Admin rights for Jira Cloud (usually automatic if you’re the one setting things up).

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Step 1: Activate Jira Service Management (Free!)

Don’t have JSM activated yet? No problem - it’s quick and free:

• Head over to Jira Service Management activation page.
• Click Next (yep, it’s free - no worries!).

Activating Jira Service Management

• Log in to your Atlassian account (if not already logged in).
• Select your existing Jira site URL from the dropdown.
• Click Agree and Start now.

Selecting your existing Jira site URL

🎉 Congrats, Jira Service Management is activated!

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Step 2: Create Your First JSM Project

If you’ve just activated JSM:

• You’ll immediately see a page asking to Select a service to create.
• Choose the Customer service template - it usually fits perfectly.
• Click Get started, give your project a catchy name, and voilà!

Selecting Customer Service template after JSM activation

If JSM was already activated earlier:

• Log in to Jira and click on Projects → Create project.

Creating a new Jira project

• Choose Service management from the sidebar.
• Select the General service management or Customer service management template.
• Click Use template, name your project, and you’re good to go!

Choosing your JSM template from existing setup

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Step 3: Quick Check of Project Settings 🕵️‍♂️

Quick tip: Peek at your project settings to make sure things look good:

• Click the three dots (…) next to your project’s name and select Project settings.
• Review the default request types under Request management → Request types. Customize now or tweak later - up to you!

Reviewing your JSM project settings

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You’re Ready for Discord Integration!

Your Jira Service Management project is live and ready for Discord tickets. 🎯 Next stop:

• Configure Discord Tickets

Questions? Hop into our friendly Discord for Jira Community - we’re always here to help!

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Quick Troubleshooting & FAQs 🤔

Can’t activate JSM?

• Refresh and retry - it might just need a minute.

Can’t create a project?

• Verify your Jira admin permissions.
• Still stuck? Join our community - we’ve got your back!

Happy ticketing! 🎫✨

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