Ever wanted to quickly chat with your team about a Jira issue without switching apps? Great news—now you can seamlessly discuss Jira issues directly in Discord! 🚀
✅ Quick Checklist (Before You Start)
Before starting, ensure:
- ✅ Your Jira project is already connected to Discord.
- ✅ You’re part of the Discord server linked to Jira.
All set? Let’s dive in!
💬 Step 1: Enable Issue Discussions
- Navigate to your Jira project.
- Click on Project settings → Apps → Discord.
- Under Issue Discussions, flip the toggle to enable discussions.
🔗 Step 2: Start a Discussion from Jira
To start chatting about an issue:
- Open a Jira issue.
- Scroll down and click the Discuss in Discord button.
- A popup will appear:
- Choose your Discord server and channel.
- Enter a thread name (or stick with the default).
- Click Create Thread.
🎯 Step 3: Jump into the Discussion
Once created, the discussion thread appears directly in Jira:
- Click Open in Discord to jump straight into your Discord conversation.
📢 Step 4: Chat Away in Discord
Now you’re in Discord:
- View issue details instantly.
- Mention teammates, discuss solutions, and exchange ideas.
- Any messages sent here automatically sync back to Jira, keeping everyone aligned.
🔄 Keep Discussions Updated
Want to add another topic or discuss another issue?
- Click New Thread in Jira, repeat the steps above, and easily maintain multiple discussions organized by issues.
🧵 Auto-threads from notifications
Prefer threads to open automatically when an issue is first posted to Discord? You can enable per‑issue threads directly in a notification rule.
Enable auto-threads
- Open your notification rule.
- Go to Where to Send → Advanced Delivery Options.
- Turn on Send notifications to Discord threads.
How it works:
- The first message about an issue opens a thread named after the issue (e.g.,
ABC-123). - Later updates for that issue are posted inside the same thread, keeping the main channel tidy.
💡 Quick tip: In Jira Service Management projects, you can also display the thread link using the Ticket Thread field in notification content.
Manual vs Auto threads (quick compare)
| Aspect | Manual (from Jira) | Auto (from notifications) |
|---|---|---|
| Who triggers | A user clicks Discuss in Discord | The bot creates a thread on the first notification |
| Where it appears | Channel and thread you choose in the dialog | Channel set in the notification rule |
| Best for | Ad‑hoc conversations on specific issues | Continuous updates grouped by issue, low channel noise |
🛠️ Quick Tips
- Clear naming helps your team quickly spot relevant discussions.
- Use mentions in Discord to loop in the right people swiftly.
🧑🚒 Troubleshooting
Issues with threads or messages?
- Verify Jiri bot permissions in Discord.
- Ensure Issue Discussions are enabled in Jira settings.
Still stuck? Visit our Discord for Jira Community—we’re here to help!
Happy discussing! 💬✨
